Privacy Policy

1. Introduction

Ecompanio (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered product recommendation services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Business information (company name, website, business description)
• Account credentials and preferences
• Payment and billing information
• Communication records and support interactions

2.2 Technical Information

• IP addresses and device identifiers
• Browser type and version
• Operating system and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

2.3 Business Data

• Product catalogs and inventory data
• Customer behavior and interaction data
• Sales and transaction data
• Website performance metrics

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our AI recommendation services
• Processing payments and managing accounts
• Communicating with you about our services
• Providing customer support and technical assistance
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations and protecting our rights
• Marketing our services (with your consent where required)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Analytics and performance monitoring
• Customer support services

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Duration of account plus 7 years
• Transaction records: 7 years for tax and legal compliance
• Marketing communications: Until you unsubscribe
• Technical logs: 2 years for security and performance analysis

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing activities
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for processing based on consent

To exercise these rights, contact us at privacy@ecompanio.com. We will respond within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and recommendations
• Prevent fraud and enhance security

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications where applicable

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].